Data Privacy Notice
- Purpose
Q-Tech Nigeria Limited (“Q-Tech”, “We”, “Us”, “the Company”) is committed to protecting the privacy
of all users who interact with our website www.q-technigeria.com, mobile applications, and related
services (collectively, “the services”)..
This policy sets out the principles and practices for the collection, processing, storage, and sharing of
personal data within Q-Tech. Please read the entire Privacy Notice to know how we process your
personal data and the rights available to you. The Company engages in the business of providing
energy consulting and smart metering services and has its head office at Suite 3i 1-2 Adisa Plaza,
David Ejoor Crescent, Gudu District, Abuja.
- Scope
This Policy applies to:
- All employees, contractors, trainees, consultants, and third parties who handle personal data on
behalf of Q-Tech.
- All business operations of Q-Tech, including energy consulting, training, smart metering, project
execution, and digital services (website and mobile apps).
- All forms of data processing, whether electronic, paper-based, or otherwise.
- Definitions
- Personal Data: Any information that identifies or can identify a living individual (e.g., name,
contact details, identification numbers, location data).
- Data Subject: Any individual whose personal data is being collected or processed by Q-Tech.
- Processing: Any operation carried out on personal data, such as collection, storage, use, transfer,
or deletion.
- Data Controller: Q-Tech Nigeria Limited, which determines the purpose and means of
processing personal data.
- Data Processor: Any third party that processes personal data on behalf of Q-Tech.
- Personal Information We Collect
We collect personal information about you if you choose to provide it, to fulfil your request and
to provide the services requested, and other lawful bases. We may collect the following type of
personal data:
- Personal information: Your name, email address, phone number, ID card, photo ID, company
details, billing information, and any other details you provide when contacting us, registering for
our training, or requesting our services.
Location Data: With your consent, we may collect geolocation data (for mobile app features or service delivery). Cookies and similar technologies.
- User authentication login data (e.g login credentials)
- Information captured in documentation or data exchange such as emails and application forms.
- Closed circuit television (CCTV) in and around Q-Tech facilities (these may collect photos and
videos of you).
- Information About other People
In you provide information to us about any person other than yourself, you must ensure that they
understand how their information will be used and that they have given their consent for you to
disclose it to us and for you to allow us, and our outsourced service providers to use it.
- Sources we Collect your Personal Data
We collect data directly from you when you correspond with us, fill forms on our website and
physically enter upon our premises, register for our programs or enroll for any of our services.
- How We Use Your Information
We use your personal data for the following purposes:
- Provide and improve energy, consulting, and training services.
- Respond to inquiries, service requests, and customer support needs.
- Process transactions, quotations, and service agreements.
- Send you important updates, newsletters, or promotional communications (if you opt-in).
- Ensure compliance with regulatory requirements and industry standards.
- Monitor and improve the performance, functionality, and security of our Services.
- Providing metering services
- Managing client records and appointments.
- Corresponding with third parties (e.g vendors, installers, regulators etc.)
- Enforce and defend legal claims.
- Legal Basis for Processing
We process your personal data on one or more legal grounds depending on the specific purpose
for which we are using your personal data. Kindly contact us if you need further details or clarity
about the specific legal ground we are relying on, to process your personal data. We will rely on
any of the legal bases listed below depending on the processing activities:
- We will ask for your consent in certain processing activities especially where it involves
collection of sensitive data. Your consent is given when you use our services, navigate our
website, tick our online forms or boxes, or when you voluntarily submit your personal data to
When we obtain your consent, kindly note that you can withdraw the consent at any time
and we will comply by not further processing your personal data.
- We may process your personal data to perform contract you have entered with us or take pre
contractual steps with your instruction.
- We may rely on our legitimate interest to process your personal data or tailor our services to
suit your needs. We may process your personal data where the law mandates us to do so.
- Data Protection Principles
Q-Tech shall process personal data in accordance with the following principles:
- Lawfulness, Fairness, and Transparency: Data shall be processed lawfully, fairly, and
transparently.
- Purpose Limitation: Data shall only be collected for specific, legitimate business purposes.
- Data Minimization: Only data strictly necessary for the intended purpose will be collected.
- Accuracy: Reasonable steps will be taken to ensure data is accurate and up to date.
Storage Limitation: Data shall be retained only as long as necessary for its purpose or as required
by law.
Integrity and Confidentiality: Appropriate security measures shall be implemented to protect
data against unauthorized access, alteration, or loss.
- Accountability: Q-Tech shall demonstrate compliance with this Policy and applicable data
protection laws.
10.Data Subject Rights
Q-Tech respects the rights of individuals under the NDPA, including:
- The right to access their personal data.
- The right to rectify inaccurate or incomplete data.
- The right to request erasure of your data under certain circumstances.
- The right to restrict processing of your data
- The right to withdraw consent where processing is based on consent.
- The right to object to certain forms of processing (e.g., direct marketing).
- The right to data portability.
Request can be made by contacting us at info@q-technigeria.com
11.Data Security Measures
To protect personal data, Q-Tech shall:
- Implement firewalls, encryption, and access control on IT systems.
- Restrict access to personal data on a need-to-know basis.
- Ensure secure storage and disposal of paper-based data.
- Conduct regular security audits and risk assessments.
- Provide continuous training for employees on data protection.
12.Data Sharing and Third Parties
- Personal data shall only be shared with third parties under lawful conditions, subject to
contracts ensuring adequate data protection.
- Cross-border data transfers shall comply with NDPA requirements and applicable international
safeguards.
13.Roles and Responsibilities
- Management: Ensure company-wide compliance with this Policy.
- Data Protection Officer (DPO): Oversee implementation, handle data subject requests, and
liaise with regulators.
- Employees & Contractors: Handle personal data in accordance with this Policy and report
incidents promptly.
- Cookies and Tracking Technologies
Our website and digital platforms may use cookies and similar tracking technologies to
enhance user experience and analyze website traffic. These technologies help us:
- Remember user preferences.
- Personalize your browsing experience.
- Measure site traffic and engagement.
- Analyze site usage to improve performance.
- Enable essential features such as login sessions.
- Enhance performance and security
You can manage your cookie settings at any time via our cookie consent banner. Disabling
certain cookies may affect functionality or user experience.
- Data Retention
We retain your personal data as long as necessary to fulfil the purpose for which it was
collected, for the period required by law or where we have any legitimate bases for retaining
same. We may retain your data where we are required to assert or defend against legal claims,
pending final adjudication of the claim. Any personal data held by us will be kept by us until
such time you exercise your right to request deletion of personal data. In some
circumstances, we may anonymize your personal data so that it can no longer be associated
with you for research purposes, in which case we may use this information indefinitely
without further notice to you.
- Children’s Privacy
We do not knowingly collect, store, or process personal data belonging to individuals under
the age of 18 years, except with the verifiable consent of a parent or legal guardian. If we
become aware that such data has been collected without appropriate consent, we will
promptly delete the data from our records.
- Training and Awareness
Q-Tech will provide periodic data protection training for employees, ensuring awareness of
obligations under NDPA and international best practices. 18. Data Breach Notification and Management
In the event of a personal data breach that is likely to result in a risk to your rights or
freedoms, we shall take the following steps:
- We will notify the NDPC within 72 hours of becoming aware of the breach, in line with
legal requirements.
- Where the breach is likely to result in significant harm, we will also inform affected
individuals without undue delay, using appropriate communication channels.
- We will immediately investigate the cause of the breach, take containment actions, and
implement measures to prevent future occurrences.
- Automated Decisions and Profiling
We do not use automated systems to make automated suggestions or decisions including
profiling, based on personal information we have, or that we are allowed to collect from other
authorized sources, about you. All personal data we collect have human involvement.
- Right to Complaint
Kindly note that you have the right to lodge a complaint at any time to the Nigeria Data
Protection Commission (NDPC), the Regulator for data protection issues. We would,
however, appreciate the chance to deal with your concerns before you approach the NDPC. If
you choose to contact us first, you may do so through our Data Protection Officer via
info@q-technigeria.com or call +234 816 069 9136 or send a letter to our physical office.
- Data Protection Officer
Q- Tech has appointed a Data Protection Officer (DPO) to oversee the implementation of
this Policy and ensure compliance with the NDPA and other data protection frameworks. If
you have any questions or concerns about this Notice or our privacy practices, or if you would
like to exercise your rights regarding your personal data, please contact our DPO via info@q
technigeria.com or call +234 816 069 9136.
- Review and Updates
This Policy Notice will be reviewed periodically or whenever there are changes in applicable
data protection laws or Q-Tech’s business practices. Updated versions will be published on
our official website and will include the “Last Updated” date, unless another type of notice is
required by any applicable law. We encourage you to review this Policy periodically to stay
informed about how we protect your data.
