About the role
The Customer Service Representative will manage customer enquiries, complaints, meter-related requests, prepaid vending support, and customer documentation. The role also involves follow-ups, issue escalation, record management, reporting, and maintaining strong customer relationships. The ideal candidate should have 1–3 years of customer service experience, strong communication and problem-solving skills, and preferably some exposure to the energy, electricity, metering, or engineering sector.
What you'll do
- Attend to customer enquiries, complaints, and service requests. Handle new meter installation, replacement, and upgrade requests. Onboard customers and assist with prepaid vending and token-related issues. Collect and maintain accurate customer information and documentation. Follow up on customer requests and ensure timely resolution. Escalate technical issues to the appropriate team. Maintain customer records and update request status. Prepare daily and weekly customer service reports. Conduct customer follow-ups and satisfaction checks. Maintain professional relationships with customers and stakeholders. Identify recurring customer issues and recommend improvements.
What we're looking for
- OND, HND, or Bachelor’s degree in relevant field. 1–3 years’ experience in customer service or a similar role. Experience in the energy, electricity, metering, or engineering sector is an advantage. Good knowledge of Microsoft Office and customer management systems. Excellent communication and interpersonal skills. Strong problem-solving and conflict-resolution abilities. Ability to work under pressure and meet deadlines. Good organizational and attention-to-detail skills. Customer-focused, professional, patient, and courteous.
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Interested? We'd love to hear from you
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